Client Bill of Rights
You have the right to feel safe in our programs.
You have the right to progress through our program at your own level of comfort and understanding.
You have the right to be treated with respect regardless of your race, status, gender, sexual orientation, age, religion or beliefs.
You have the right to be informed of your human, legal and civil rights and to speak up if you feel they have been violated.
You have the right to be informed about the policies of this agency that have a direct impact on you.
You have the right to be informed of and included in decisions made about you and your family.
You have the right to have your personal information kept confidential.
You have the right to share concerns about the service you are receiving.
You have the right to be informed about other resources should you decide to leave the program.
We are guided by the best interests of the child in all that we do.
We believe in the strength of the family.
We treat all families with dignity, respect and compassion.
We respect the uniqueness of individuals, celebrate diversity and promote understanding.
We believe children and families grow and develop in healthy communities.
We believe community is developed through the relationships we have with the families we serve, our community partners and each other.
We believe working together strengthens our collective ability to make a difference.
We are progressive, flexible organization responsive to client and community needs.
We value lifelong learning, experience and education and are committed to the highest degree of professionalism.
Westcoast Family Centres Society has achieved national accreditation through the Council on Accreditation (COA). Organizations pursue accreditation to demonstrate the implementation of best practice standards in the field of human services. COA evaluated all aspects of Westcoast Family Centres programs, services, management, and administration. The standards driving accreditation ensure that services are well coordinated, culturally competent, evidence-based, outcomes-oriented, and provided by a skilled and supported workforce. WFC is committed to ensuring our clients and community are governed by Performance and Quality Improvement (PQI) processes. Westcoast Family Centres Society actively participates in meetings with community partners and government to evaluate service trends, client needs and seeks to bring in new services as needed and appropriate. We continue to support the agency through achieving and monitoring: Performance targets, Program Goals, Client Satisfaction, and Staff Training.
Founded in 1977, COA is an independent, not-for-profit accreditor of the full continuum of community-based behavioral health care and social service organizations in the United States and Canada. COA accreditation is an objective, independent, and reliable validation of an agency’s performance. The COA accreditation process involves a detailed review and analysis of an organization’s administration, management, and service delivery functions against international standards of best practice. The standards driving accreditation ensure that services are well-coordinated, culturally competent, evidence-based, outcomes-oriented, and provided by a skilled and supported workforce. COA accreditation demonstrates accountability in the management of resources, sets standardized best practice thresholds for service and administration, and increases organizational capacity and accountability by creating a framework for ongoing quality improvement.
To learn more about COA, please visit www.COAnet.org.